Mission & Values

Deliver patient-centric healthcare services in an affordable, timely, high quality and convenient setting,
utilizing the latest procedures and technologies, to meet the needs of patients in the communities we serve
and make a difference in the world.

PromptMed Urgent Care was founded in 2014 to help fill the gap in the U.S. healthcare system created by two fundamental issues:  i) lack of access and increasing wait times for primary care physicians, and ii) increasing costs and wait times for emergency room visits.  Continuously holding ourselves to a high standard, PromptMed Urgent Care believes its urgent care model has the ability to deliver more affordable, higher quality non-emergent care, in a timelier manner, to more patients than any competing healthcare model.

We strive to achieve our stated Mission above by embracing seven core values which help define our organization, guide our behavior and shape the strategies we pursue:

Patient Focus:  Our patients and their families deserve the best healthcare experience we can provide; we are committed to not only providing a positive customer experience for every patient we serve, but also exceeding their expectations.

Team Player:  We work together, sharing a common purpose, a common culture and common goals.  We genuinely care for and support, not only those to whom we provide care, but those with whom we work next to every day.  We work together to pursue and achieve our Mission.

Integrity:  We honor the dignity and worth of each and every person.  Our patients can count on us to consistently do our best to meet their healthcare needs.  In our personal, team and organizational values, we strive for alignment in what we say and do.

Accountability:  Our actions are always respectful, compassionate and honest, and we expect the same of those with whom we work.  We take responsibility for meeting our commitments – our personal ones as well as those of the entire organization.  We take ownership of the results!

Responsibility:  Our staff, physicians and partners are the foundation of our success.  We are committed to providing work environments that enable us to fulfill our professional purpose, as well as our community and personal responsibilities.  We are never satisfied, individually, and as teams, as we constantly look at what we can do, and ask “How can we do this better?”  Then, we use a systematic approach to take action.

Respect:  To continuously achieve the high standards to which we measure ourselves, positively impact our community, and serve our patients best, we think it is important to be fully aligned with all of our stakeholders and build meaningful relationships with those around us.  Our stakeholders, those people or entities, with which we do business and/or are affected by our normal course of doing business, include: our community, our employees, our patients, the environment, and our investors.  By being fully aligned with our stakeholders and having each of us holding one another to a high standard and continuously making the “right” decisions, we believe we’ll achieve the most success.

Fun:  We enjoy what we do and are building a company where our employees bring positive energy and are excited and proud to come to work every day.  We take our jobs seriously, but we feel a fun environment delivers better care to our patients while creating a better work environment for our teammates.  We strive for excellence and we have fun doing it.